Privacy Policy
Privacy Policy
Effective date: 17th November 2025 • Last updated: 17th November 2025
At Snuggery, your privacy matters. This Policy explains how we collect, use and protect your information when you visit snuggery.co.uk, place an order, contact us, or interact with our services. We comply with the UK GDPR and the Data Protection Act 2018.
1) Who We Are (Data Controller)
Snuggery (“we”, “us”, “our”) is the data controller for personal information processed via this website.
Contact:
Company/Trading name: Snuggery Limited
Address: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ, United Kingdom
Email: help@snuggery.co.uk
Phone:
2) Data We Collect
Information you provide to us
- Contact details (name, email, phone, billing and delivery address)
- Order & returns data (items, payment status/IDs — payment details handled by PCI-compliant processors)
- Account data (login, saved addresses, preferences)
- Communications (emails, chat, reviews, enquiries)
- Marketing choices (newsletter opt-in/opt-out, preferences)
Information collected automatically
When you browse our site we collect technical and usage data (IP address, device and browser type, session IDs, pages viewed, referring URLs). We use cookies and similar technologies to keep the site secure and improve performance. See our Cookie Policy or cookie banner for controls.
Information from third parties
We receive limited personal data from:
- Payment providers (Shopify Payments, PayPal, Klarna, Clearpay) for transaction confirmation
- Couriers (Royal Mail, Evri, DPD, DHL/FedEx partners) for shipping and tracking
- Marketing & analytics tools (e.g., Google, Meta, Klaviyo) with your consent/legitimate interests
3) How We Use Your Information
- To fulfil orders and provide services (processing, shipping, returns, support)
- To communicate about your order, service messages and account
- To improve our website, products and customer experience
- To personalise content and recommendations (where permitted)
- To market products and offers with your consent (unsubscribe anytime)
- To prevent fraud, secure our services and comply with legal obligations
4) Legal Bases for Processing (UK GDPR)
- Contract — to process your order or provide requested services
- Legitimate interests — running and improving our business, fraud prevention, customer service
- Consent — for email/SMS marketing, certain analytics/advertising cookies
- Legal obligation — tax, accounting and regulatory requirements
5) How We Share Your Data
We only share personal data with trusted providers when necessary, under contracts that protect your information:
- Platform & hosting: Shopify (website, checkout, security)
- Payments: Shopify Payments, PayPal, Klarna, Clearpay (we don’t store full card details)
- Logistics: Royal Mail, Evri, DPD, and international partners (DHL, FedEx, etc.)
- Marketing & analytics: Google, Meta, Klaviyo and similar tools (subject to consent/controls)
- Professional services: accountants, IT support, legal advisors
We do not sell or rent your personal information.
6) International Data Transfers
Where data is transferred outside the UK/EEA (for example to Shopify or other providers), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the ICO/EU and additional measures where required.
7) How Long We Keep Your Data
We keep personal data only as long as necessary for the purposes set out in this Policy, including to meet legal, tax and accounting requirements. When no longer needed, information is securely deleted or anonymised.
8) Cookies & Similar Technologies
We use essential cookies to operate the site, plus optional analytics/advertising cookies to improve performance and relevance. You can manage consent using our cookie banner or your browser settings. See our Cookie Policy for details.
9) Marketing Communications
With your consent, we may send emails or SMS about new arrivals and offers. You can opt out at any time by clicking Unsubscribe in our messages or emailing help@snuggery.co.uk. Service messages (e.g., order updates) will still be sent when necessary.
10) Your Rights
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase data in certain circumstances
- Restrict or object to processing, including marketing
- Portability — request transfer to another provider
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact help@snuggery.co.uk. We may need to verify your identity before actioning your request.
ICO Complaints: If you have concerns, you can complain to the UK Information Commissioner’s Office at ico.org.uk (Tel: 0303 123 1113). We appreciate the chance to resolve issues first.
11) Security
We take appropriate technical and organisational measures to protect your data. Shopify provides secure, encrypted hosting and checkout; payments are processed by PCI-compliant providers. Access to personal data is limited to authorised personnel.
12) Children’s Privacy
Our services are not intended for children under 16 and we do not knowingly collect their data. If you believe a child has provided data, please contact us and we will delete it.
13) Changes to This Policy
We may update this Policy to reflect changes in law or our practices. We will post any changes on this page and update the “Effective date”.
14) How to Contact Us
If you have questions about this Policy or how we handle your data, please reach out:
- Email: help@snuggery.co.uk
- Phone:
- Address: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ, United Kingdom
This Privacy Policy applies to consumer purchases and interactions with snuggery.co.uk.