Shipping information
Shipping Information
We pack with care and ship quickly from our UK warehouse so your order arrives calm and pristine.
over £{{FREE_SHIP_THRESHOLD}} (UK)
Order by {{CUTOFF_TIME}} for same-day dispatch*
Every parcel tracked to your door
UK Delivery Options & Rates
| Service | Carrier | Speed (est.) | Price |
|---|---|---|---|
| Standard | {{ROYAL_MAIL_OR_EVRI}} | 2–4 working days | £{{STANDARD_RATE}} Free over £{{FREE_SHIP_THRESHOLD}} |
| Express | {{DPD_OR_RM24}} | 1–2 working days | £{{EXPRESS_RATE}} |
| Next Working Day | {{DPD_NEXT_DAY}} | Next day (order by {{CUTOFF_TIME}}) | £{{NEXTDAY_RATE}} |
| Saturday Delivery | {{DPD_SAT}} | Saturday (order by {{FRIDAY_CUTOFF}}) | £{{SAT_RATE}} |
*Dispatch Monday–Friday (excl. bank holidays). Times are estimates once shipped.
Processing & Dispatch Times
Orders placed before {{CUTOFF_TIME}} (Mon–Fri) usually dispatch the same day. Orders after the cut-off, weekends or bank holidays dispatch the next working day.
- Personalised or pre-order items may add {{PREP_TIME}} working days.
- We’ll email tracking as soon as your parcel is scanned by the carrier.
Remote Areas, Heavy & Bulky Items
Some postcodes (e.g., Highlands, Islands, Channel Islands, Northern Ireland) and heavier parcels may require a small surcharge or use a different service. You’ll see the exact cost at checkout after entering your address.
Tracking, Missed Deliveries & Safe Place
- Use the tracking link in your dispatch email (or Order Tracking).
- If you miss a delivery, your carrier will leave a card or email with re-delivery/collection options.
- Choosing a safe place/neighbor is at your discretion; liability passes once delivered to your chosen location.
Address Changes & Order Edits
If you’ve made a mistake, please email {{SUPPORT_EMAIL}} with the subject line URGENT: Address Change and your order number. We can update details until your label is printed; after that, changes aren’t guaranteed.
Lost, Delayed or Damaged Parcels
- Delayed: Most delayed parcels arrive within 48 hours. If yours hasn’t moved for {{DELAY_THRESHOLD}} working days, contact us.
- Lost: We consider a parcel lost after the carrier’s investigation window (typically {{LOST_WINDOW}} working days from last scan). We’ll replace or refund promptly.
- Damaged: Please photograph the packaging and product and contact us within {{DAMAGE_REPORT_DAYS}} days so we can put it right.
International Shipping
{{INTERNATIONAL_STATUS — e.g., “We currently ship UK-only.” OR “We ship to EU/US. Duties & taxes are shown at checkout.”}}
Returns & Exchanges
Change of mind? No problem. We offer a {{R